Refund policy

Thank you for choosing to purchase digital download products from Sew HQ. Please read this refund policy carefully before making any purchases. By purchasing and downloading our digital products, you agree to abide by the terms outlined in this policy.

  1. **No Refunds**: We do not offer refunds for any digital download products purchased through our website or any other platform. Once a digital product has been purchased, it is considered irrevocably delivered and cannot be returned for a refund.
  2. **Product Descriptions**: We strive to provide accurate and detailed descriptions of our digital products on our website or sales platforms. Customers are encouraged to review product descriptions, features, and system requirements before making a purchase to ensure compatibility and suitability for their needs.
  3. **Quality Assurance**: We take great care to ensure that our digital products are of high quality and free from defects. In the rare event that you encounter technical issues or concerns with your purchase, please contact our customer support team for assistance.
  4. **Customer Support**: Our dedicated customer support team is available to address any questions or issues you may have regarding your digital download purchase. Please don't hesitate to reach out to us via hello@sewmag.co.uk for prompt assistance.
  5. **Unauthorised Distribution**: We strictly prohibit the unauthorised distribution or sharing of our digital products. Any unauthorized distribution, sharing, or resale of our digital products is a violation of our terms of service and may result in legal action.
  6. **Updates and Replacements**: In the event that updates or replacements are available for a purchased digital product, customers will be notified accordingly. Updates or replacements may be provided at our discretion and are subject to the terms outlined in our End User License Agreement (EULA).
  7. **Modification of Terms**: We reserve the right to modify or amend this refund policy at any time without prior notice. Any changes to this policy will be effective immediately upon posting on our website or sales platforms.

By purchasing and downloading our digital products, you acknowledge that you have read, understood, and agreed to the terms of this refund policy.
If you have any questions or concerns regarding this policy, please contact us at hello@sewmag.co.uk before making a purchase.

Last updated: 14/03/24